Debit Cards

• Used to withdraw cash at automatic teller machines and to make purchases anywhere that accepts Debit MasterCard. These transactions are directly withdrawn from your account. You will not receive a statement or monthly billing for these transactions.
• Must be 18 years or older to be eligible for a card.
• Debit cards are subject to approval.
• No charge for the initial card.
• No fee to withdraw at Silex Banking Company ATM.
• Report lost or stolen cards to the bank to 573-384-5221.

Silex Banking Company works diligently to fight back against fraud. Some of the behind-the-scene processes used to fight fraud on your debit card include an advanced fraud detection and prevention solution with real-time fraud investigation.  This product can decline a transaction at the point of sale if it meets the guidelines of possible fraud.  Following the safety tips on the “Travel Tips” tab and “Card Security” tab will help deter fraud. SecureCode is another feature used to help deter fraud. It uses 3D Secure technology that helps protect card accounts against unauthorized internet transactions by using identity information established between individual cardholders and the bank. 3D Secure programs can use risk-based authentication to verify transactions and provide a higher level of transaction security. You are automatically enrolled in this program if the merchant submits the transaction for 3D Secure authentication.

If you are headed out of town, give us a quick call to let us know. One of the ways we protect you is to block suspicious transactions, including unexpected out-of-town purchases. Your call will save you the inconvenience of having your card declined.

Clean out your wallet. Carrying a lot of credit and debit cards on vacation only increases the likelihood that one of them will become lost or stolen. Take only what you need, and make sure your limits are high enough to cover all expenses. Extra tip: Find out your daily withdrawal limit before you leave and ask to have it increased while on your trip.

Always be mindful of your personal security when accessing an ATM. Put your money and your card away immediately after making a withdrawal. Count your money later, out of public view. Extra tip: If you can’t find an ATM and need cash, ask for cashback when you use your debit card for purchases at retail locations.

Put your receipts in your pocket — not the bag. It’s common to end up with a lot of receipts when traveling. Even though receipts don’t typically display full account numbers, a thief can still do a lot with the information. Crooks can also use receipts to make fraudulent returns linked to you.

Monitor your account frequently. Checking your account balance is a great way to combat fraud. With the free SHAZAM BOLT$ mobile app, you can receive alerts to potential fraud on your smartphone or tablet and check your debit account balances as often as you’d like.

Report a lost or stolen card immediately. Be sure to contact us for our emergency travel phone numbers before your trip and keep them in a safe place.

Approach with Caution

• Never insert your card or enter your PIN in a terminal that does not appear genuine, has been modified, has an added device, or operates in a suspicious manner.
• At a drive-up ATM, keep doors locked and passenger windows closed.
• Take your cash, receipt, and card after you have completed your transaction. Before throwing away receipts, tear them up.

Be Efficient

• Have your card ready when approaching the ATM.
• Block others’ views. Stand between the terminal and any person waiting behind you.
• Review your bank statement immediately for unauthorized transactions.

Prevent Fraud

• Memorize your PIN. NEVER write your PIN on your card or anything you carry with or near your card. Do not reveal your PIN to anyone and never lend your card to anyone.
• Report lost or stolen cards immediately.
• NEVER give your PIN over the phone. Be careful about the information you discuss using a cell phone.
• Know who you are talking to. Do not give unsolicited callers personal information or account numbers.
• Never respond to a text requesting you to provide card, PIN, or personal information.
• Do not fall victim to “Phishing.” Never respond to an e-mail requesting you to provide card, PIN, or personal information via the Internet.
• Remember when shopping online, if it sounds too good to be true, it probably is too good to be true.

Take Care of Your Card

• Treat your card like cash or a credit card. Protect it from exposure to magnetic objects, which can deactivate your card.
• Record and safely file the necessary number for reporting loss or theft, 800-383-8000.